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Section A    Registration
Workshop Title Dealing with angry hard to like clients
Date Wednesday, 26 Jun 2019 09:30 AM - 1:00 PM
The Paul Mullen Centre
Community Forensic Mental Health Service
505 Hoddle Street
Clifton Hill Victoria 3068
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This workshop is suitable for anyone who comes into contact with angry and aggressive people who can be challenging to deal with. It is appropriate for reception staff, customer service staff, council staff, health workers, support workers and mental health clinicians. The course will cover: • anger and aggression, • what is difficult behaviour • techniques for dealing with difficult people; and • looking after yourself and others afterwards. David Willshire is a Clinical and Forensic Psychologist and a Principal Psychologist at Forensicare. Anthea Lemphers is Director of Psychological Services at Forensicare. Between them they have over 40 years’ experience working in the forensic mental health field.
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